FAQs
Customization
How does the customization process work?
Once you place your order, you'll receive a first digital draft via email within 1–3 business days. From there, you can request revisions until you're completely happy with the design — all revisions are complimentary.
How many revisions do I get?
We offer unlimited complimentary revisions on all customizable items. We want you to love your piece before it ever goes into production.
What information do I need to provide for my custom order?
This depends on the product, but typically includes names, dates, colors, and any special wording or layout preferences. Our team will guide you through exactly what's needed after your order is placed.
Draft & Approval Process
Will I receive a draft before my order goes into production?
Yes. A digital draft will be emailed to you within 1–3 business days of placing your order. You'll have the opportunity to review, request changes, or approve the design before production begins.
What is a draft approval?
Approving your draft confirms that you've reviewed all details — spelling, layout, photos, and any personalized elements — and that everything is accurate. Once approved, your order moves into production and Qamar Studio is not responsible for errors identified after approval (such as misspellings or layout issues). Reprints resulting from customer-approved errors are the responsibility of the purchaser.
What happens if I don't respond to my draft?
There is a 48-hour grace period to reply to your draft. If we don't hear back within that window, your order will proceed to production as-is based on the information provided at checkout.
Production & Turnaround Time
How long does production take?
Production typically begins within 1–2 business days after your draft is approved. Most orders are completed and ready to ship within 5–7 business days from approval, though timelines may vary during peak seasons.
Do you offer rush orders?
Rush options are available when you go to the checkout page. If you wish to reach out to us at contact@qamarstudio.com before placing your order to discuss your timeline, we are more than happy to help!
Shipping
Where do you ship?
We offer standard shipping to the United States, United Kingdom, Canada, Australia, New Zealand, and all countries in Europe. If you're located outside these regions, please contact us at contact@qamarstudio.com to inquire about shipping options as we will be able to accommodate your location.
How long does shipping take?
Shipping times vary by destination. Standard domestic (US) orders typically arrive within 7–10 business days after shipment.
Will I receive tracking information?
Yes. Once your order ships, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way.
What if my order arrives damaged?
While damage during shipping is rare, if your item arrives damaged, we'll arrange a replacement at no additional cost. Please contact us at contact@qamarstudio.com within 24 hours of delivery and include photos or videos of the damage. If a timely replacement isn't possible for an urgent event, a refund may be issued.
Returns & Exchanges
Do you accept returns?
Because all of our products are made-to-order and personalized, we are unable to accept returns or exchanges unless the item arrives damaged or there is a production error on our part. We encourage you to review your draft carefully before approving.
What if there's an error on my order that wasn't my fault?
If we made an error during production that differs from your approved draft, we will reprint and reship your order at no cost to you. Please contact us within 7 days of receiving your order with photos of the issue.
Can I cancel my order?
Orders can be cancelled before production has begun. Once a order has been approved for production, cancellations may not be possible. Please contact us as soon as possible at contact@qamarstudio.com if you need to make changes.
Still Have Questions?
We're happy to help! Reach out to us at contact@qamarstudio.com and our team will get back to you as soon as possible.